​If you need to know how things work at the Amazon sortation center in Kent, ask Angela. Since hiring on in 2016, she’s aced two intensive training programs to earn the designations of Problem Solver and Learning Ambassador.

“I like to problem solve,” Angela explains. “If it’s a broken package, you scan it into the computer and say what’s wrong with it, then you repackage it into a new box and put it back on the conveyor belt.”

As a Learning Ambassador, Angela helps new hires with everything from finding the break room to operating a pallet jack.
Angela’s success makes Northwest Center’s Employment Services team proud—but definitely not surprised. Because their commitment didn’t end once she was hired: every Northwest Center client receives job coaching and support for as long as needed.

“The best example was when she was required to learn the ‘water spider’ function (wrapping and printing labels for pallets),” says Senior Pod Manager Phil Keating. “She was scared and asked if she could skip that task. We helped her work through it, and now she is a trainer in that process!”

There were some tasks Angela learned before she was even hired, because she took part in a working interview at a sortation center mockup complete with aisles, products, a conveyor belt, and scanners. Employment Services built the mockup, housed at our Puget Sound Laundry Services building, in 2015.
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Since then, NWC has placed and supported 212 employees at Amazon. Those employees boast impressive retention rates, high productivity, and a quality rating 37% higher than their coworkers. Learn more in this Seattle Times article on Northwest Center’s Amazon placement success.

​Sandy is the “light of the world,” says Sarah Shafter, membership and corporate accounts manager at the Seattle Athletic Club (SAC). “She is someone truly special and an integral part of our team.”  
 
Sandy, a Northwest Center client and women’s locker room attendant “towel folder extraordinaire,” has worked at SAC for more than 12 years. “She’s an ‘institution’ and is loved by everyone at the club—members too,” says Shafter.
 
But last year, something happened that threatened to keep Sandy from the job she loves: a life-threatening stroke paralyzed her left side and affected her ability to talk and swallow.
 
SAC employees were devastated by the news. Sandy was in the hospital for more than three weeks and then was transferred to a nursing home. A few months later, she desperately wanted to return to work at SAC, but was not yet fully recovered.
 
“It looked like she would spend the rest of her life in the nursing home,” Shafter says.  
 
That’s when SAC employees decided to nurse Sandy back to health on their own.
 
“Each employee would take turns to visit her and would bring her back to the club for therapy swims and workouts to build her strength up,” says Lisa Huisingh, housekeeping supervisor and childcare director at SAC.
 
Due to the employees’ efforts, Sandy made progress and began walking again.
 
“We knew if we didn’t step in to help Sandy, she could still be in the nursing home today,” Huisingh says. “We missed her so much while she was gone and it’s a miracle to have her back on her feet without having to use special equipment to get around.”
 
The club was so happy when Sandy came back to work, they awarded her “Employee of the Month.”
 
“She’s taught me so much in life over the years, “Huisingh says. “To always be friendly, that it’s okay to be silly, and to never ever give up. We are blessed to have Sandy back and see her beautiful smile again that lights our world!”

“I don’t have Down syndrome; it’s a lifestyle,” Barbie exclaims as she sorts through hundreds of fibers and yarn at Paradise Fibers in Spokane.
 
“My hobby is knitting and being able to work with yarn and fiber; every day is a dream come true,” says Barbie. “Working here makes me feel more independent and I can do stuff on my own and earn money and spend it the way I want to.”
 
Barbie’s dream of knitting and working with fibers every day became a reality right away when she visited Paradise Fibers. Her employment coach scheduled a day for her to meet the entire store team and she was hired on the spot. “We all loved her immediately,” said Karlene Oliver, shipping and purchasing lead at Paradise Fibers. “We decided on that day Barbie was going to be part of the team because of her terrific personality and great smile.”
 
Not only does Barbie organize yarn in the store among many other duties she has at Paradise Fibers, but soon her own knitting work will be offered as part of the store’s Fiber of the Month Club, a subscription service that sends special yarns and other goodies each month to more than 500 members. Barbie will design the March 2019 box in honor of Down Syndrome Day, and she has requested that all proceeds from the blanket she knits will go to Northwest Center and the Down Syndrome Foundation of Spokane.
 
It’s not the first time Barbie has used her knitting skill to help others. She was so moved by the movie “The Fisher King,” she decided she wanted to help the homeless.
 
“It gets so cold at night during the winter,” Barbie says. “My favorite things to knit are hats and scarves so I can hand them out to homeless people and the elderly, too. I wanted to make sure to keep them warm.”

When you give to The Big Blue Truck™, you’re not only keeping clothing and household goods out of landfills; you’re making employment possible for people of all abilities.

Dani works at Value Village to sort hangers and return clothes from dressing rooms. With the help of an employment coach from Northwest Center, Dani has found success at Value Village. In fact, when you ask her what she likes best about her job, her answer is “Everything!”
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See Dani in action in this short video—and thank you for making it possible for great employees like Dani to find jobs they love!

​It takes a lot of skill to become an artisan of donuts, and that’s what Anna is beginning to master. As a “donut engineer” at Retro Donuts in Spokane, one of Anna’s many responsibilities is to make sure the sweet treats are filled with delicious creams and jams. It’s a work of art.
 
“I take a regular donut and grind it up a bit and then push the fillings inside,” Anna says. “It’s a lot of fun and so rewarding knowing that someone is going to really enjoy eating it.”

“I’m not a hero and I’m not brave, I just got a chance to do what I love, and I did my best,” says Lauren Potter, best known as cheerleader Becky Jackson on the hit TV show Glee.
 
Career success like Potter’s is what Northwest Center’s 2018 Golden Hearts Luncheon is all about. This year’s event will raise funds for Transition Services, so more students with disabilities can find rewarding employment. As keynote speaker, Potter will share how she achieved her career goals.
 
“I am incredibly honored to speak to the people at Northwest Center,” Potter says. “I think the work being done by Northwest Center supports people to their fullest ability. It lets everybody know that we should be together, not separate. It helps give people a head start in life and makes them stronger. Without places like Northwest Center, inclusion is impossible!”

In the surgical room at Spokane County Regional Animal Protection Services (SCRAPS), everyone works quietly and efficiently. The vet is finishing up a minor surgical procedure on a rescued dog. Mercie, her assistant, monitors the animal’s heart rate and prepares for his transfer back to his crate. When the surgery is complete, Mercie joins another assistant to prep the next animal, carefully inserting a breathing tube and shaving patches of fur.
 
This is Mercie beginning to fulfill her lifelong dream—one that teachers, peers, and even her father once thought was out of reach.

In the back of Makers Mercantile in Kent sits a bakery; a bakery with a spotlessly cleaned kitchen.

“I have worked many places in the industry and no one has been as thorough as Crystal,” said Rumi, head chef at Rylie Cakes.

Crystal has worked at Rylie Cakes for a year.

​In three days of competing in the Special Olympics USA Games in Seattle, local soccer squad Team Spirit scored 17 goals and managed to make it into the semifinals, netting a bronze medal.
 
Head coach Mike Quinn, Northwest Center’s VP of business development, gave all the credit to his players, who managed to defeat Hawaii and South Carolina in the early rounds. In the semis, Team Spirit tied the Washington Thunder 1-to-1 in the elimination round to secure the bronze. Washington Thunder went on to win gold and Maine took the silver.

​By Trevor Pacelli, Contributing Writer

Enjoy this first-person account of Trevor’s trip to the Washington State Capitol in Olympia, where he joined with other Northwest Center employees and friends as a self-advocate for inclusive employment.

​“Why should I be an advocate?”
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That’s a question many of us ask when we learn how few people with developmental disorders have a good full-time job. Earlier this year, many of us from Washington state traveled to the state capitol to find an answer to that question.
We met up at the United Churches, a block from the Legislative Building, to talk about our plan for the day. Outside, the air was nippy, with snow barely glazing the lawn. Inside, the pews were packed as the sun beamed a carnation violet through stained glass windows. Together, we heard the hope among the good and bad news.

​“One, two, three, edge-to-edge, edge-to-edge. One, two, three, edge-to-edge, edge-to-edge.” Glenda’s table wiping process is precise—each table cleaned with unparalleled focus and care.
 
Glenda works at Red Robin in Renton, where she gets the restaurant ready for the day before opening—a job that she, her managers, and her job coaches agree is a perfect fit. Glenda has been at the job for a little over seven months, gaining confidence by proactively adding new responsibilities and even taking on another shift on Saturdays.
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​Erika’s first few shifts at Amazon Prime Now warehouse had their challenges. The pace was hectic, she was negotiating a scanning system, and she was navigating a dizzying assortment of quadrants and aisle numbers. Several times, Northwest Center job coaches found her wandering an aisle, saying she was lost.

But if you asked Erika how the shift went, she was all smiles. “It was a good day today,” she would say. “I learned a lot!”
That unwavering optimism gave Northwest Center and Prime Now management confidence that Erika would get the hang of things. And it didn’t take long for their faith to be rewarded.
​

Recently Job Developers in the Omak office adopted a new team motto. Developers are out to achieve the “Triple Win” where job seekers, employers, and the job developer all hit the tape at the end of the race at the same time.

Ruby and Trevin both were hired in June to do similar jobs, but typical of the area covered by Northwest Center in Omak, these jobs are both quite a distance from the Omak Office. They, and their job developer, and two different employers are celebrating “Triple Wins.”

A growing number of individuals, organizations, and for-profit companies are recognizing the many benefits of a diverse workforce. Studies show that inclusion benefits the entire workplace with better morale, efficiency, and consumer reviews; and we know from over fifty years of first-hand experience that employing people with disabilities is good for business. The strategies outlined below are designed to enhance inclusion in the workplace for employees of all ages and all skill levels. 

Charles has spent this year showing his team at Puget Sound Laundry Services he has what it takes to get the job done, and then some! A longtime Northwest Center Employment Services participant, Charles has previously worked in document shredding at American Data Guard, on a supported work team at the Bank of America Building, and in Northwest Center’s Assembly & Packaging division.

​When a new shift begins, associates clock in and head to “Stand Up,” an area of the warehouse where managers go over daily announcements and celebrate top performers in front of their coworkers. For Mihret, who has worked for just over six months, Stand Up became a goal from day one.
 
Mihret, born in Ethiopia, is deaf yet does not know American or Universal Sign Language.  English is her second language and this makes communication and connection difficult for her. Yet in June 2017, Mihret came into work and saw her name, written in big green letters.  Mihret was awarded top performer.  Two days later, Mihret achieved her goal yet again. In fact, that day, three out of the four top performer awards were given to associates placed by Northwest Center, all with diagnosed disabilities.  

​By Richard Solomon, Lead Employment Support Coordinator
“One second.”
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Conlan holds up a finger and furrows his brow, focused on the screen in front of him. He’s working as a Problem Solver at Amazon’s Prime Now warehouse (UWA1) in Kirkland, a job he found through Northwest Center Employment Services. The warehouse is a hub for Pacific Northwest fulfillment, with a torrent of inventory that gives him plenty to do.

​Our 2017 Golden Hearts Luncheon raised money for a more inclusive working world. Host Dennis Bounds, former King 5 news anchor, kept things lively as he shared success stories like that of Devin, who found his career through Northwest Center School-to-Work. Devin’s story was captured on video and shared at the event by featured speaker Chris Ulmer of Special Books by Special Kids, whose popular videos of conversations with children and adults with disabilities were an event highlight.

By Gene Boes, President & CEO, Northwest Center
​Value Village & Northwest Center 

Few regions have seen as much change in recent years as the Pacific Northwest. A technology-driven boom has propelled growth in the Puget Sound region, with Seattle earning the status of fastest-growing city and undisputed construction crane capital in the nation.

​Stephan knows a thing or two about dancing in the rain. An avid hip-hop dancer, Stephan enjoys every day as a Donations Station Attendant for The Big Blue Truck™, no matter if there are sunny skies or some of our Pacific Northwest mist.

While Stephan is a happy, vital member of The Big Blue Truck™ team, it took some trial and error to find the job where he could excel. A member of the School-to-Work (S2W) program, Stephan was actively preparing himself for employment opportunities before he graduated from high school. It took some job coaching and training, but when Stephan saw the people in the Big Blue Truck™ he knew he wanted to join in.

By: Tracee Christie
Writers: Jennifer Owen
 
Tracee, Senior Area Manager at Integrated Facility Services (IFS), has been with Northwest Center for 15 years and knows what it takes to succeed. From working long hours to personally inspecting with her teams the 1.6 million square feet of property she manages; Tracee knows that hard work and proper management leads to successful teams. 

Written by: Wendy Heddrick & Jackie Fountain
Edited by: Jennifer Owen
 
Innovation blossoms in environments that embrace diversity. At Argus, the female-run janitorial service defies the traditional insular, male dominated profession with a workforce largely consisting of women, minorities, and people of all abilities. We sat down with General Manager Jackie and Senior Manager Wendy to learn about their model of inclusive employment and all the strides Argus is making in the Pacific Northwest.