One of Northwest Center’s first students, Debra Walruff, with Naval officers on the day the center was dedicated. Our first facility was formerly owned by the U.S. Navy.

​We may have to stay socially distanced, but Northwest Center services can’t stop—kids with disabilities still need therapy to reach their milestones, preschoolers need interaction with classmates and teachers, adults with disabilities need to keep their work skills sharp, and the businesses we partner with need essential services. Here are some ways the Northwest Center community has been rising to the challenge of COVID-19.

The moment the family walked through their front door, Northwest Center was there to help: the family signed up for Hospital-to-Home, Northwest Center’s Early Intervention program that supports families when a baby comes home from a long hospital stay.

“Immediately upon leaving the hospital, we started doing motor and feeding therapy with our speech-language pathologist Natalie Miller,” says Jackson’s dad Nathan. (Miller, who is also a Hospital-to-Home Clinical Supervisor, remains Jackson’s therapist to this day.)

“It would have been unbelievably difficult to not have that support,” Kamille says. “It’s so overwhelming to be hooking your child up to a machine to be fed. It was really important to have someone dedicated to infant feeding. Natalie had worked with kids with tubes, she'd done swallow studies before. It was not her first rodeo and it was definitely ours.”

“Without that support, I think we would have clogged up our doctor’s phone lines,” Nathan says. “Or we might have pushed Jackson a little bit too hard on trying oral feeding if we hadn't had experts helping us understand his limitations.”

“Your first year feeding and taking care of a child is vital to their wellbeing for the rest of their life,” Kamille says. “The most important part of our day was getting Jackson fed. Natalie would talk to us, give a second opinion of ‘That’s normal or not normal’ or, ‘Yes, you should talk to a doctor about that’ or, ‘Here’s some referrals and resources; let me connect you with this person that might give you some more guidance.’ It was a support system.”

Part of the Family
Jackson, who turns 3 in November, has since reached some major milestones.

“We’ve been with Early Intervention services from the get-go. On top of that, Jackson started going to Northwest Center Kids Early Learning at around 6 months old,” Nathan says. “We knew we couldn’t go to just any daycare because of Jackson’s feeding tube.”

UPDATE: Due to COVID-19, the Seattle Symphony has made the difficult decision to cancel performances through July 31, 2020. However, our composition partnership is still going strong! We’ll continue to update you about our progress and any future performances.​

Northwest Center unlocks the potential of people of all abilities, and now some of our Employment Services clients are discovering even more talents: they’re teaming up with the Seattle Symphony Orchestra and composer Charles Corey to create an orchestral piece that will debut in June at the symphony’s popular Beethoven Festival.  
 
Beethoven Festival also features community collaborations with a local children’s chorus and Native American tribes. The goal of the Northwest Center partnership is to demonstrate what people with disabilities can do and to promote inclusion at in the arts, business, and the greater community. It’s a perfect fit with a celebration of Ludwig van Beethoven, who composed some of his most famous music after he became deaf at age 26. 
 
Northwest Center clients have worked on musical themes with the symphony since late summer through a series of workshops that ranged from making art playing musical instruments to outings to the Woodland Park Zoo and the Seattle Art Museum.  
 
Not only is this collaboration about making music, it’s about making friends: Best Buddies of Washington has connected symphony employees with NWC clients for friendships that will last far beyond June. 

Join Northwest Center June 19 and 21, 2020 at the Seattle Symphony to hear the world premiere, presented in concert with Beethoven’s legendary 4th and 5th symphonies. ​

Imagine being expelled from school when you’re not even old enough to go to kindergarten. It happened to Gavin when he was just 14 months old.

“Gavin wasn’t yet crawling, and his daycare said that if he wasn’t crawling at 18 months, he wasn’t able to stay,” says his mom Kate, who tears up at the memory. “The daycare is telling you he’s going to be kicked out, and you wonder, ‘What is a place for Gavin? Where would he fit?’”

Thankfully, Gavin’s physiotherapist suggested Northwest Center Kids, where kids with and without disabilities learn and play together at two early learning preschools.

“She told us that, unequivocally, she would recommend Northwest Center for any child, whether they’re typically or atypically developing,” Kate recalls.

The family saw the changes in Gavin not long after they moved him to Northwest Center—his mobility and his interaction improved. “It’s much more inclusive,” said Kate at the time. “When I would pick Gavin up from the original daycare, the other children were crawling and walking, and he would often be by himself. Now when I pick him up, he’s playing with the other children.”

Gavin began walking at age 2, and now “He’s running and jumping and climbing,” Kate says today. “He can keep up with his peers on the playground; that’s really wonderful. He’s really loving school. On Saturdays and Sundays, he asks me if he can go to school.”

She continues, “I think it has been most beneficial to have such high quality, personalized attention and compassionate teachers who know just how much to encourage Gavin to push that little bit harder. That requires really empathetic, attentive teachers. His teachers at Northwest Center have that.”

Gavin’s story has a happy ending, but as many as 22,000 children with disabilities in King County are unable to find an inclusive preschool. That’s why Northwest Center Kids created IMPACT™ (Inclusion Mentorship Program for increasing Access in Childcare Team), a program to provide training and support to other childcare centers so that they can welcome children with special needs up to age 5.

“Instead of opening new preschools like the two we already have, we are reaching out to existing preschool staff across the county so more educators can accept kids with disabilities,” says Laura Kneedler, VP of Education & Therapy Services.
“If we built another school, we could serve 80 more children,” Kneedler says. “But by partnering with some of the early learning centers in King County, we can reach thousands of kids.”

IMPACT is off to a good start. Just three months into the program, the team had already added 12 local early learning providers to its roster of partners. At six months in, they were halfway to a goal of reaching 6,000 children in King County—a goal they initially projected to take three years.

Kate believes IMPACT will make a difference even for preschools already striving for inclusion. She points out that Gavin’s previous daycare “was not a bad daycare”—for instance, the staff made it possible for Gavin to see a physiotherapist and occupational therapist at school. “But someone like Gavin needs a little bit more,” she says.

One example of “a little bit more” is being flexible at mealtimes. At Gavin’s previous school, Kate says, he would get overwhelmed when served a whole plate of food. As a result, he was going home hungry. But at Northwest Center Kids, the staff worked with Gavin’s occupational therapist on a solution: they presented Gavin with a little bit of food at a time so he could process it better.

“The difference is the mindset,” Kate says. “There aren’t insurmountable things that need to happen in order to take care of a child like Gavin. It’s about changing the little details.”

Northwest Center has made a lasting impression on Gavin, and will continue to shape the family. Laura, a little girl born when Gavin was two, will start preschool at Northwest Center in September.

“Inclusion is important for all children,” Kate says. “It’s important for children like Gavin, who learn better and can learn from other children. It’s good for any child, just understanding it’s okay to be a little bit different.”
​
To learn more about IMPACT, visit nwcenter.org/IMPACT. 

When you give to The Big Blue Truck™, you’re not only keeping clothing and household goods out of landfills; you’re making employment possible for people of all abilities. Northwest Center and Value Village teamed up to give job seekers with disabilities even more interview confidence: Styled for Success, personal styling at Value Village. Jesse found the perfect interview clothing during Styled for Success, and then the perfect job in customer service at Sky Nursery.

“The next day, I started working,” says Jesse. “It's a great fit. I really enjoy it.”

Thank you for making it possible for great employees like Jesse to find jobs they love.

Watch Jesse in action in this short video below. 

​If you need to know how things work at the Amazon sortation center in Kent, ask Angela. Since hiring on in 2016, she’s aced two intensive training programs to earn the designations of Problem Solver and Learning Ambassador.

“I like to problem solve,” Angela explains. “If it’s a broken package, you scan it into the computer and say what’s wrong with it, then you repackage it into a new box and put it back on the conveyor belt.”

As a Learning Ambassador, Angela helps new hires with everything from finding the break room to operating a pallet jack.
Angela’s success makes Northwest Center’s Employment Services team proud—but definitely not surprised. Because their commitment didn’t end once she was hired: every Northwest Center client receives job coaching and support for as long as needed.

“The best example was when she was required to learn the ‘water spider’ function (wrapping and printing labels for pallets),” says Senior Pod Manager Phil Keating. “She was scared and asked if she could skip that task. We helped her work through it, and now she is a trainer in that process!”

There were some tasks Angela learned before she was even hired, because she took part in a working interview at a sortation center mockup complete with aisles, products, a conveyor belt, and scanners. Employment Services built the mockup, housed at our Puget Sound Laundry Services building, in 2015.
​
Since then, NWC has placed and supported 212 employees at Amazon. Those employees boast impressive retention rates, high productivity, and a quality rating 37% higher than their coworkers. Learn more in this Seattle Times article on Northwest Center’s Amazon placement success.

​At just four months old, Noemie was having trouble getting enough nutrition. Her diagnosis was complex: tongue-tie (ankyloglossia), a condition that restricts the tongue's range of motion; acid reflux; food allergies; and sensory processing disorder.
 
Noemie’s pediatrician referred her to a special clinic for children who have trouble getting enough nutrition. As the months passed, she saw other specialists in gastroenterology and nutrition, and began outpatient feeding therapy. And yet, Noemie made little progress.
 
Finally, the pediatrician referred Noemie’s family to Northwest Center Early Intervention’s feeding therapy program, and they began working with occupational therapist Molly Nolan-Jones. The in-home visits were valuable, but after a few months, Nolan-Jones felt that Noemie’s diagnosis was not complete.
 
"At that point, Molly told us what turned out to be some of the most important words: ‘I feel like something else is wrong; you need to take her back to the gastroenterologist,” says Noemie’s mom Nichole.
 
“Molly became more than a feeding therapist,” Nichole continues. “She became a family advocate. She spoke with doctors on our family's behalf, and she was instrumental in helping the doctors find a proper diagnosis: eosinophilic gastrointestinal disease.”
 
Eosinophilic gastrointestinal disease (EGID) makes it painful and difficult to swallow and digest food. Because Noemie’s EGID diagnosis was delayed, she had developed a pediatric feeding disorder. So Nolan-Jones continued to work with the family.
 
“I provided education about how to present food, how to engage in sensory play throughout her day, sensory approaches to food, and mealtime routines at their home,” says Nolan-Jones.
 
When Noemie turned 2, Early Intervention transitioned her occupational therapy services from her home to the Early Learning classrooms at Northwest Center Kids at Greenwood.
 
"Noemie, her mom, and I would join the classroom at lunchtime,” says Nolan-Jones. “Our goal was for Noemie to spend time around other kids who were eating and enjoying food. This was motivating for Noemie, and she would eat more food during these meals.”
 
This past fall, Noemie officially transitioned to Early Learning as a student.
 
“Words can’t even explain how thankful I am to Molly and everyone at Northwest Center,” Nichole says. “It made a big difference in Noemie’s life and saved her from further complications. I couldn’t be more grateful.”
 
Learn about EGID at Apfed (American Partnership for Eosinophilic Disorders). Visit Northwest Center Early Intervention to learn more about services for children from birth to age 3.

​Sandy is the “light of the world,” says Sarah Shafter, membership and corporate accounts manager at the Seattle Athletic Club (SAC). “She is someone truly special and an integral part of our team.”  
 
Sandy, a Northwest Center client and women’s locker room attendant “towel folder extraordinaire,” has worked at SAC for more than 12 years. “She’s an ‘institution’ and is loved by everyone at the club—members too,” says Shafter.
 
But last year, something happened that threatened to keep Sandy from the job she loves: a life-threatening stroke paralyzed her left side and affected her ability to talk and swallow.
 
SAC employees were devastated by the news. Sandy was in the hospital for more than three weeks and then was transferred to a nursing home. A few months later, she desperately wanted to return to work at SAC, but was not yet fully recovered.
 
“It looked like she would spend the rest of her life in the nursing home,” Shafter says.  
 
That’s when SAC employees decided to nurse Sandy back to health on their own.
 
“Each employee would take turns to visit her and would bring her back to the club for therapy swims and workouts to build her strength up,” says Lisa Huisingh, housekeeping supervisor and childcare director at SAC.
 
Due to the employees’ efforts, Sandy made progress and began walking again.
 
“We knew if we didn’t step in to help Sandy, she could still be in the nursing home today,” Huisingh says. “We missed her so much while she was gone and it’s a miracle to have her back on her feet without having to use special equipment to get around.”
 
The club was so happy when Sandy came back to work, they awarded her “Employee of the Month.”
 
“She’s taught me so much in life over the years, “Huisingh says. “To always be friendly, that it’s okay to be silly, and to never ever give up. We are blessed to have Sandy back and see her beautiful smile again that lights our world!”

“I don’t have Down syndrome; it’s a lifestyle,” Barbie exclaims as she sorts through hundreds of fibers and yarn at Paradise Fibers in Spokane.
 
“My hobby is knitting and being able to work with yarn and fiber; every day is a dream come true,” says Barbie. “Working here makes me feel more independent and I can do stuff on my own and earn money and spend it the way I want to.”
 
Barbie’s dream of knitting and working with fibers every day became a reality right away when she visited Paradise Fibers. Her employment coach scheduled a day for her to meet the entire store team and she was hired on the spot. “We all loved her immediately,” said Karlene Oliver, shipping and purchasing lead at Paradise Fibers. “We decided on that day Barbie was going to be part of the team because of her terrific personality and great smile.”
 
Not only does Barbie organize yarn in the store among many other duties she has at Paradise Fibers, but soon her own knitting work will be offered as part of the store’s Fiber of the Month Club, a subscription service that sends special yarns and other goodies each month to more than 500 members. Barbie will design the March 2019 box in honor of Down Syndrome Day, and she has requested that all proceeds from the blanket she knits will go to Northwest Center and the Down Syndrome Foundation of Spokane.
 
It’s not the first time Barbie has used her knitting skill to help others. She was so moved by the movie “The Fisher King,” she decided she wanted to help the homeless.
 
“It gets so cold at night during the winter,” Barbie says. “My favorite things to knit are hats and scarves so I can hand them out to homeless people and the elderly, too. I wanted to make sure to keep them warm.”

When you give to The Big Blue Truck™, you’re not only keeping clothing and household goods out of landfills; you’re making employment possible for people of all abilities.

Dani works at Value Village to sort hangers and return clothes from dressing rooms. With the help of an employment coach from Northwest Center, Dani has found success at Value Village. In fact, when you ask her what she likes best about her job, her answer is “Everything!”
​
See Dani in action in this short video—and thank you for making it possible for great employees like Dani to find jobs they love!

​It takes a lot of skill to become an artisan of donuts, and that’s what Anna is beginning to master. As a “donut engineer” at Retro Donuts in Spokane, one of Anna’s many responsibilities is to make sure the sweet treats are filled with delicious creams and jams. It’s a work of art.
 
“I take a regular donut and grind it up a bit and then push the fillings inside,” Anna says. “It’s a lot of fun and so rewarding knowing that someone is going to really enjoy eating it.”

In the back of Makers Mercantile in Kent sits a bakery; a bakery with a spotlessly cleaned kitchen.

“I have worked many places in the industry and no one has been as thorough as Crystal,” said Rumi, head chef at Rylie Cakes.

Crystal has worked at Rylie Cakes for a year.

Kam grabs a slice of “watermelon” from the play food on his family’s coffee table. He pretends to eat it, then offers some to Ricky, his dad.
 
It’s more than a happy family moment, says Susannah Major, a Speech Language Pathologist with Northwest Center Kids. “This is huge,” she enthuses. “Pretend play is such a prerequisite for language.”

​When a new shift begins, associates clock in and head to “Stand Up,” an area of the warehouse where managers go over daily announcements and celebrate top performers in front of their coworkers. For Mihret, who has worked for just over six months, Stand Up became a goal from day one.
 
Mihret, born in Ethiopia, is deaf yet does not know American or Universal Sign Language.  English is her second language and this makes communication and connection difficult for her. Yet in June 2017, Mihret came into work and saw her name, written in big green letters.  Mihret was awarded top performer.  Two days later, Mihret achieved her goal yet again. In fact, that day, three out of the four top performer awards were given to associates placed by Northwest Center, all with diagnosed disabilities.  

​By Richard Solomon, Lead Employment Support Coordinator
“One second.”
​
Conlan holds up a finger and furrows his brow, focused on the screen in front of him. He’s working as a Problem Solver at Amazon’s Prime Now warehouse (UWA1) in Kirkland, a job he found through Northwest Center Employment Services. The warehouse is a hub for Pacific Northwest fulfillment, with a torrent of inventory that gives him plenty to do.

​Stephan knows a thing or two about dancing in the rain. An avid hip-hop dancer, Stephan enjoys every day as a Donations Station Attendant for The Big Blue Truck™, no matter if there are sunny skies or some of our Pacific Northwest mist.

While Stephan is a happy, vital member of The Big Blue Truck™ team, it took some trial and error to find the job where he could excel. A member of the School-to-Work (S2W) program, Stephan was actively preparing himself for employment opportunities before he graduated from high school. It took some job coaching and training, but when Stephan saw the people in the Big Blue Truck™ he knew he wanted to join in.

Northwest Center is the recipient of Value Village’s 50 Year Partnership Award. Since 1967, we have had a long-term partnership with Value Village to collect clothing and household donations with our iconic Big Blue Trucks and blue donation bins. Value Village buys that merchandise to sell in its stores, and the revenue Northwest Center receives funds education and employment programs for children and adults with developmental disabilities in WA State.

Written by: Amy & Connor Doran
Edited by: Jennifer Owen
 
It started as a hobby. Pulling a string, defying gravity with every twist and turn of his body, Connor Doran knows how to fly a kite. He enjoyed gliding his kite through the crisp Washington air, but it wasn’t until 2009 that he thought to share his talents with the rest of the country. 

By: Tracee Christie
Writers: Jennifer Owen
 
Tracee, Senior Area Manager at Integrated Facility Services (IFS), has been with Northwest Center for 15 years and knows what it takes to succeed. From working long hours to personally inspecting with her teams the 1.6 million square feet of property she manages; Tracee knows that hard work and proper management leads to successful teams. 

Written by: Wendy Heddrick & Jackie Fountain
Edited by: Jennifer Owen
 
Innovation blossoms in environments that embrace diversity. At Argus, the female-run janitorial service defies the traditional insular, male dominated profession with a workforce largely consisting of women, minorities, and people of all abilities. We sat down with General Manager Jackie and Senior Manager Wendy to learn about their model of inclusive employment and all the strides Argus is making in the Pacific Northwest.