Business, Employment | Written By Northwest Center Staff

Problem Solved: Angela Has The Answers At Amazon


​If you need to know how things work at the Amazon sortation center in Kent, ask Angela. Since hiring on in 2016, she’s aced two intensive training programs to earn the designations of Problem Solver and Learning Ambassador.

“I like to problem solve,” Angela explains. “If it’s a broken package, you scan it into the computer and say what’s wrong with it, then you repackage it into a new box and put it back on the conveyor belt.”

As a Learning Ambassador, Angela helps new hires with everything from finding the break room to operating a pallet jack.
Angela’s success makes Northwest Center’s Employment Services team proud—but definitely not surprised. Because their commitment didn’t end once she was hired: every Northwest Center client receives job coaching and support for as long as needed.

“The best example was when she was required to learn the ‘water spider’ function (wrapping and printing labels for pallets),” says Senior Pod Manager Phil Keating. “She was scared and asked if she could skip that task. We helped her work through it, and now she is a trainer in that process!”

There were some tasks Angela learned before she was even hired, because she took part in a working interview at a sortation center mockup complete with aisles, products, a conveyor belt, and scanners. Employment Services built the mockup, housed at our Puget Sound Laundry Services building, in 2015.

Since then, NWC has placed and supported 212 employees at Amazon. Those employees boast impressive retention rates, high productivity, and a quality rating 37% higher than their coworkers. Learn more in this Seattle Times article on Northwest Center’s Amazon placement success.